Refund policy

Refund and Return Policy Refund and Return Policy Introduction This Refund and Return Policy explains your rights and our procedures for cancellations, returns, replacements, and refunds when you purchase from Playboyvilla at https://playboyvilla.hu. This Policy should be read together with our Terms and Conditions available at https://playboyvilla.hu/legal.php?doc=terms-and-conditions. Your Right to Cancel If you are a consumer, you may have the right under Consumer Contracts Regulations 2013 to cancel your order within 14 days after you, or a person nominated by you, receives the goods, without giving any reason. To exercise your right to cancel, you must notify us by clear written statement using the contact details below: Company: ALTEREGO AGENT LTD Email: info@Playboyvilla.hu Address: United Kingdom 128 City Road, London, EC1V 2NX If you cancel within the applicable cancellation period, you must return the goods to us within 14 days of telling us that you wish to cancel. Exceptions to the Right to Cancel The right to cancel may not apply, or may be lost, in certain cases permitted by applicable law, including where relevant: goods made to your specifications or clearly personalised goods liable to deteriorate or expire rapidly sealed goods not suitable for return for health protection or hygiene reasons once unsealed after delivery sealed audio, video, or software products once unsealed digital content once supply has begun with your prior express consent and acknowledgment that you lose your cancellation right newspapers, magazines, or periodicals, except subscription contracts any other category excluded under Consumer Contracts Regulations 2013 Where an exception applies, it will be indicated on the relevant product page or at checkout where reasonably possible. Return Eligibility Unless the item is faulty, damaged, misdescribed, or you are otherwise entitled to a remedy by law, returned items must: be unused, or used only to the extent reasonably necessary to inspect them be complete and returned with all accessories, manuals, and included items where applicable be returned in their original packaging where reasonably possible not fall within a non-returnable category described in this Policy or required by law Nothing in this Policy affects your statutory rights under Consumer Rights Act 2015. How to Start a Return To request a return, cancellation, replacement, or refund, contact us at info@Playboyvilla.hu and include: your order number your full name the product(s) concerned the reason for the return or refund request photos where the item is damaged, defective, incorrect, or not as described We may provide return instructions before the goods are sent back. Returns sent without prior contact may delay processing. Return Shipping Costs If you are returning goods because you changed your mind and no legal exception applies, you are responsible for the cost of returning the goods unless we state otherwise. If the goods are faulty, damaged, incorrect, or not as described, we will provide an appropriate remedy in accordance with Consumer Rights Act 2015, which may include reimbursement of reasonable return shipping costs where applicable. Original shipping charges are refundable only where required by applicable law. Damaged, Faulty, Incorrect, or Misdescribed Goods If you receive goods that are damaged, defective, incorrect, or materially not as described, please contact us promptly at info@Playboyvilla.hu or . Under Consumer Rights Act 2015, you may have statutory rights to repair, replacement, price reduction, rejection, or refund depending on the circumstances, the nature of the issue, and the time elapsed since delivery. We will assess each case in line with applicable law. Inspection and Approval Once your returned item is received, we may inspect it to confirm eligibility for a refund, replacement, or other remedy. This inspection will not affect your statutory rights. Refunds Where a refund is approved, it will be processed to the original payment method within 14 days, unless a different method is required by law or agreed with you. Refunds may be reduced where permitted by law if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics, and functioning. Exchanges We do not guarantee direct exchanges unless expressly agreed. In many cases, the fastest solution is to return the original item where eligible and place a new order. Refused Deliveries and Uncollected Parcels If a parcel is refused, unclaimed, or returned to us because of an incorrect address provided by you, failure to collect, or failure to comply with import or local delivery requirements, we may deduct any return costs, carrier charges, customs charges, or handling fees from any refund where permitted by law. Non-Returnable Items Certain items may be marked as non-returnable due to legal, hygiene, safety, customisation, or product-integrity reasons. This does not affect your rights in relation to faulty, damaged, or misdescribed goods. Contact Details ALTEREGO AGENT LTD United Kingdom 128 City Road, London, EC1V 2NX Email: info@Playboyvilla.hu Policy URL: https://playboyvilla.hu/legal.php?doc=refund-policy